Bobbie Charles has a 24-hour cancellation policy. As a courtesy to our therapists and clients, we require at least 24-hours notice if you need to cancel or reschedule your appointment. This can be done by phone or email (no DMs please).
Credit card details are required to secure any booking via paid deposit. Failure to attend a booked appointment or cancellation of the appointment without the required notice will result in the loss of your booking deposit, or 50% cancellation fee charged to your card on file.
However, if a cancellation is made outside the 24 hours prior or you need to reschedule, we are able to transfer your deposit to a credit on file, to be used for a future booking.
If you arrive late to your appointment the technician will work until your allocated time has finished. We run a very fair service, but we do have to stay as close to schedule as possible to be fair to all of our clients that have booked also.
If booking has been made with a gift voucher, please be advised that Bobbie Charles reserves the right to cancel any prepaid voucher or gift certificate if an appointment is cancelled with less that 24 hours notice. Similarly, if an appointment is made and no one comes for the appointment the voucher will also be null and void.