Bobbie Charles has a 24-hour cancellation policy and should a no-show occur, your deposit would, unfortunately, be forfeited. If you arrive late to your appointment the technician will work until your allocated time has finished. We run a very fair service, but we do have to stay as close to schedule as possible to be fair to all of our clients that have booked also. If changes are made outside of the 24 hour window your deposit will be forfeited.

If booking has been made with a gift voucher, please be advised that Bobbie Charles reserves the right to cancel any prepaid voucher or gift certificate if an appointment is cancelled with less that 24 hours notice. Similarly, if an appointment is made and no one comes for the appointment the voucher will also be null and void.

Credit card details are required to secure any booking. Failure to attend a booked appointment or cancellation of the appointment without required notice will result in the deposit being lost.